Shipping Overview
Emerald Enterprises ships premium quality medical instruments worldwide from our facility in Pakistan.
Shipping Destinations
We Currently Ship To:
- All European countries
- United States of America
- Other countries upon request
Processing Time
Order Processing: 1-2 business days
- Orders placed before 2 PM PKT processed same day
- Weekend/holiday orders processed next business day
- Custom/bulk orders may require 3-5 business days
Shipping Rates
Europe:
- Standard Shipping: €5.00
- Free Shipping: Orders over €50
USA:
- Standard Shipping: $8.00
- Free Shipping: Orders over $75
Bulk Orders:
- Special rates available for orders over €500/$750
- Contact us for custom shipping quotes
Delivery Times
Europe:
- Standard: 7-14 business days
- Express: 3-7 business days (additional cost)
USA:
- Standard: 10-21 business days
- Express: 5-10 business days (additional cost)
Note: Delivery times are estimates and may vary due to customs clearance.
Shipping Carriers
We partner with:
- DHL Express
- FedEx International
- Pakistan Post (ePacket)
- Local courier services
Order Tracking
You will receive:
- Order confirmation email immediately
- Shipping confirmation with tracking number within 24-48 hours
- Regular updates on shipment status
Track your order:
- Use tracking number provided in shipping email
- Track on carrier’s website (DHL/FedEx/etc.)
Customs & Duties
Important Information:
- Prices shown exclude import duties and taxes
- Buyer responsible for customs duties, VAT, and import taxes
- Duties vary by country and are collected upon delivery
- We provide all necessary customs documentation
Europe:
- VAT calculated at checkout based on destination
- No additional customs fees for EU countries
USA:
- Orders under $800: Generally duty-free
- Orders over $800: Duties may apply
Shipping Restrictions
We cannot ship to:
- P.O. Boxes (courier delivery only)
- Incomplete addresses
- Countries under trade embargoes
Address Accuracy
Buyer Responsibility:
- Ensure shipping address is complete and accurate
- Include phone number for delivery contact
- We are not responsible for undeliverable packages due to incorrect addresses
- Address changes must be requested within 2 hours of order placement
Damaged/Lost Packages
If your package is damaged:
- Do not accept delivery if visibly damaged
- If already accepted, photograph damage immediately
- Contact us within 48 hours: info@emeraldenterprises.com
- Retain all packaging materials
- We will file claim and arrange replacement/refund
If package is lost:
- Contact us after expected delivery date
- We will investigate with carrier
- Replacement or refund issued if confirmed lost
International Shipping Notes
Customs Delays:
- Some shipments may experience customs delays
- We cannot control customs processing times
- Contact us if delay exceeds 30 days
Restricted Items:
- Certain medical instruments may require import permits
- Buyer responsible for obtaining necessary permits
- Check local regulations before ordering
Returns & Exchanges
See our Return/Refund Policy for details on returning items.
